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Recruitment for the Public Sector


  • To provide a high quality technical design capability including invoking external support as necessary.


  • To work, as directed by the Design Management Lead, to deliver an effective, high quality Technical design service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans.


  • To provide high quality technical designs both to internal and external customers. managing the input from teams across the organisation together with third party suppliers. Where third party suppliers are involved ensure that the relevant stakeholders are fully engaged to ensure that the solutions offer best value and are a good fit to the organisation

  • To manage and work with suppliers/partners to deliver an effective & efficient seamless design provision, as required by the level of the role.


  • To provide the required documentation to a high standard for the Solution Delivery and Customer Service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity


  • Help to create new knowledge base articles to share information for reuse throughout the team and customer base (where necessary).


  • Maintain/enhance working knowledge of emerging technology and industry best practice, gaining knowledge and expertise through hand-on experience, self-study, and other agreed learning environments.


  • Provide technical input and support to the Solution Delivery team when delivering the approved designs.


  • To be familiar with and support the aims and objectives of the team, department, contributing to the overall vison of the directorate and organisation.


  • To take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process.


  • To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Security level: Management Vetting



  • ICT (Level 5) professional qualification or equivalent ICT qualification 

  • Professional Management qualification (Level 5), or equivalent

  • ITIL certification in IT Service Management, or similar

  • Significant knowledge of relevant IT technologies and applications their use and application.

  • Substantial knowledge, acquired through hands-on experience, in a specialist technical support environment for both hardware and software.



  • Vast experience working within physical and virtual teams, helping to manage work loads

  • Substantial experience in problem solving, solutions development and system management.

  • Significant experience of supporting a diverse user base on both hardware and software related issues.

  • Complex issue triage, problem investigation and coordination to closure including major incidents.

  • Significant experience of Microsoft Products, Network, VMware, Storage and Back-up, Storage and various OS environments

  • Ability to drive complex application recoveries in a high pressured area.


Key Skills:


•    A positive “can do” attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice.
•    A commitment towards delivery quality customer service to internal and external customers.
•    Ability to remain calm and controlled and maintain high performance within a mission critical service delivery environment.
•    Excellent written and verbal communications skills. 
•    Ability to work within a multi-discipline team responsible for supporting key technologies.
•    Requires a high level of accuracy and attention to detail
•    Ability to apply new ICT innovations to the alliance environment & make recommendations
•    Demonstrable flexible approach to work, high level of self-motivation
•    Ability to manage the implementation of system upgrades, working with other ICT technical staff, business users and 3rd party suppliers.
•    Ability to quickly absorb and understand the technical aspects of any new ICT technologies.